Ordering Repeat Prescriptions

We operate a computerised repeat prescription system for patients taking regular medication authorised by the doctors. You may obtain a repeat prescription by:

  • Using the NHS App
  • Order online with Patient Access. Please call into the surgery or telephone one of our reception staff if you are interested in registering for this service.

  • Requesting via PATCHs online
  • Calling in person at the surgery

  • By writing to us  

  • You can email your prescription request to us at with your name, date of birth and the items required. We do not accept urgent prescription requests.

We need at least 72 hours’ notice for this service.

Unfortunately we do not allow community pharmacy ordering to reduce medication wastage.  The only exception is those patients on a dosette box.

Electronic Prescription Service (EPS)

This practice is now able to offer the Electronic Prescription Service. This means if you nominate a pharmacy, your GP will send all future prescriptions electronically to your preferred pharmacy. 

If you would like to take advantage of this service and haven’t yet completed a nomination form, you should ask your preferred pharmacy to set your nomination. You don’t need a computer to do this. 

This will not affect the way that you order / request prescriptions.

Benefits for you

  • If you get a repeat prescription, you will not have to spend your time going to your GP practice each time to pick up your paper prescription. Instead your GP will send it automatically to the place you choose, with less chance of it getting lost. 
  • Nearly all pharmacies will be connected to the service, so you will be able to get your medicines from any pharmacy you choose – whether it’s near home, work or the shops.
  • You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription, they can be ordered in ready for you. 

What happens if I do not wish to use the service? 

Nothing - you will continue to get paper prescriptions as you do now. 

More information

A full list of pharmacies who are offering electronic prescriptions is listed on NHS Choices Website You will see ‘Electronic Prescription Service Available here’ next to the name of the pharmacy listed.

More information about the Electronic Prescription Service is available from your local pharmacy, at the GP surgery or on-line at   

Medication and Prescriptions

Our system for prescribing medication may be different to your previous doctor, but is designed with your safety in mind.

If you need a prescription for a new condition, or one you have not had for some time, it can only be issued by a doctor and an appointment will be needed. Please note we do not issue antibiotics for colds or most coughs/sore throats. If your condition needs the medication to be repeated on a regular basis the doctor will arrange this to happen. To request medication please present the right hand side of your last prescription ticking the box alongside the item(s) you require.

We need three working days’ notice to process a repeat prescription. If you have arranged for your medication to be collected by a pharmacist then please allow three working days. Please note that the arrangement between you and the pharmacist is not the surgery's responsibility.

We only take prescription requests over the telephone for those patients who are housebound and this has been arranged by the surgery.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • By using the NHS app
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • Send us a non-urgent query via Patchs
  • Phone us after 10am

What to do with old medicines

Please take it to the pharmacy you got it from.

Do not put it in your household bin or flush it down the toilet.

Prescription charges

Find out more about prescription charges on

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy over the counter without a prescription.

Also you can visit the Pharmacy and be treated under the 'Pharmacy First Service' for the following 7 conditions:

  • Acute otitis media (For patients between 1-17 years old)
  • Impetigo (For patients 1 year old and over)
  • Infected insect bites (For patients 1 year old and over)
  • Shingles (For patients 18 years old and over)
  • Sinusitis (For patients 12 years old and over)
  • Sore throat (For patients 5 years old and over)
  • Uncomplicated urinary tract infections (For women aged 16-64 years who are not pregnant)

The pharmacist may be able to prescribe medications to treat these conditions if appropriate. 

Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment. Most pharmacies also have a private consultation room where you can discuss issues with pharmacy staff without being overheard.