Feedback & Complaints

NHS Friends and Family

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Complaints Procedure

If you would like to make a formal complaint, please write to us and email your complaint to Please ensure your email is addressed to Kelly Vines, our Practice Manager. 

On receipt of a compaint, an acknowledgement will be sent within three working days. The practice will ensure that the complaint is investigated in a manner that is appropriate to resolve it speedily and effectively and proportionate to the degree of seriousness that is involved.

The response will be provided to the complainant in writing (or email/telephone by mutual consent).