Ordering Repeat Prescriptions

IMPORTANT CHANGES TO PRESCRIPTION ORDERING - FROM 1ST SEPTEMBER
 
We would like to inform our patients that from 1st September 2025, Littleborough Group Practice will only accept prescription requests from patients and will no longer be accepting prescription requests made on your behalf by your nominated pharmacy. 
The pharmacy can still collect your prescription (if not sent electronically) from us on your behalf 3 working days after you have ordered it.
This decision has been made by the partners at the practice, due to ordering errors and pharmacies ordering medication that patients without first contacting the patient to see if there have been any changes to their medication.
This has resulted in many patients being given extra medications that they do not require, which leads to significant wastage. We are weary of the impact this has on the NHS and the environment and are keen to do our part in reducing this problem. Secondly, we have had a number of instances where pharmacies have ordered medications that have since been changed due to medical needs. This can cause significant harm depending on the type of medication involved.
 
There are several ways you can request your repeat medication:
· Via the NHS app (www.nhs.uk) or other approved apps. For those patients who would like online access to their medication record please ask the practice for further details of this effective and accurate way of ordering your repeat medication yourself.
 
· Via PATCHS – our online consultation platform.
 
· We accept written requests, counterfoil prescription slips handed in to reception or into the drop box.
 
You may be eligible for the NHS electronic Repeat Dispensing (eRD) service, which the practice provides to patients who meet certain criteria. This service eliminates the need for you to order a prescription from your GP every time you require additional medication. Speak with a member of the GP practice to determine if this service is appropriate for you.
 
We continue to refuse prescription orders over the telephone due to the possibility of errors in prescribing and the need for an audit trail. We would ask you to use the options described above.
 
We understand that this change may cause inconvenience to some of our patients and because of this we will be happy to consider requests from patients who require the support of the pharmacy to continue to order on their behalf, e.g., patients with learning disabilities, dementia, housebound and when other methods may be unsuitable.
Many thanks for your understanding.
If you would like to discuss this further,
 
How to reduce waste video
You tube link to ordering rx via NHS app

Electronic Prescription Service (EPS)

This practice is now able to offer the Electronic Prescription Service. This means if you nominate a pharmacy, your GP will send all future prescriptions electronically to your preferred pharmacy. 

If you would like to take advantage of this service and haven’t yet completed a nomination form, you should ask your preferred pharmacy to set your nomination. You don’t need a computer to do this. 

This will not affect the way that you order / request prescriptions.

Benefits for you

  • If you get a repeat prescription, you will not have to spend your time going to your GP practice each time to pick up your paper prescription. Instead your GP will send it automatically to the place you choose, with less chance of it getting lost. 
  • Nearly all pharmacies will be connected to the service, so you will be able to get your medicines from any pharmacy you choose – whether it’s near home, work or the shops.
  • You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription, they can be ordered in ready for you. 

What happens if I do not wish to use the service? 

Nothing - you will continue to get paper prescriptions as you do now. 

More information

A full list of pharmacies who are offering electronic prescriptions is listed on NHS Choices Website You will see ‘Electronic Prescription Service Available here’ next to the name of the pharmacy listed.

More information about the Electronic Prescription Service is available from your local pharmacy, at the GP surgery or on-line at www.hscic.gov.uk/epspatients   

Medication and Prescriptions

Our system for prescribing medication may be different to your previous doctor, but is designed with your safety in mind.

If you need a prescription for a new condition, or one you have not had for some time, it can only be issued by a doctor and an appointment will be needed. Please note we do not issue antibiotics for colds or most coughs/sore throats. If your condition needs the medication to be repeated on a regular basis the doctor will arrange this to happen. To request medication please present the right hand side of your last prescription ticking the box alongside the item(s) you require.

We need three working days’ notice to process a repeat prescription. If you have arranged for your medication to be collected by a pharmacist then please allow three working days. Please note that the arrangement between you and the pharmacist is not the surgery's responsibility.

We only take prescription requests over the telephone for those patients who are housebound and this has been arranged by the surgery.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

you can change your nominated pharmacy either via the NHS app or at the Pharmacy, not at the GP Practice. 

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • Send us a non-urgent query via Patchs
  • Phone us after 10am

What to do with old medicines

Please take it to the pharmacy you got it from.

Do not put it in your household bin or flush it down the toilet.

Prescription charges

Find out more about prescription charges on nhs.uk.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy over the counter without a prescription.

Also you can visit the Pharmacy and be treated under the 'Pharmacy First Service' for the following 7 conditions:

  • Acute otitis media (For patients between 1-17 years old)
  • Impetigo (For patients 1 year old and over)
  • Infected insect bites (For patients 1 year old and over)
  • Shingles (For patients 18 years old and over)
  • Sinusitis (For patients 12 years old and over)
  • Sore throat (For patients 5 years old and over)
  • Uncomplicated urinary tract infections (For women aged 16-64 years who are not pregnant)

The pharmacist may be able to prescribe medications to treat these conditions if appropriate. 

Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment. Most pharmacies also have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Page last reviewed: 21 August 2025
Page created: 22 August 2023