The surgery has changed telephone provider. We understand there is some disruption and are working with out provider to resolve this.
All options have changed and therefore please listen to all options before making a choice. We have reduced the call queuing system due to patient feedback. Therefore you may be asked to ring the surgery back once the maximum calls have been reached.
I would like to take this opportunity to advise patients of our online services. You are able to book appointments both pre-bookable and one the day as well as ordering prescriptions and viewing your medical record. For more information please contact the surgery.
Routine appointments please ring after 2pm for urgent on the day appointments please ring after 8am.
Home visits please ring be 10.30am
General enquires/ test results will open after 10.30am.
Dr Subhan Ansary is our new ST3 (GP Registrar). He will be with us until August 2019. Dr Ansay is a fully qualified Doctor and is completing his GP training.
Dr Gemma Fitzpartrick is our ST3 (GP Registrar) and completes her training in August 2019, I am delighted to announce Dr Fitzpatrick will be continuing as a Salaried GP from August 2019.
The Seven Day Access Service (for Heywood, Middleton and Rochdale) allows patients to have more flexibility in where, when and how they use local health services. The service helps patients who have difficulty in getting to the doctors during usual opening times by having appointments available outside of these hours.
R U Clear
RUclear is run by the NHS, the tests are of a high quality and are FREE.
It offers free and confidential postal tests for people aged 16 to 24 years, chlamydia and gonorrhoea.
If you would like further information on how to receive a testing kit please click here
Appointment Changes from 1st Feb 2019
The Practice is aware that due to a significant number of calls in the morning, patients are being cut off the system. We understand this can be frustrating; for example this morning 30/01/2019 the receptionists answered 236 calls before 10am. The phone system cannot cope with this demand, thus knocking people off the system. The Practice has a current list size of 9000 patients which is an increase from 12 months ago. Demand for GP appointments has increased significantly across the borough and across the country.
We encourage all patients to use alternative services where possible, such as the minor ailment services provided by most community pharmacies. They are qualified to manage most minor aliments such as coughs, colds etc..
Useful Information about illnesses can also be found on NHS choices, and through our website.
Patients are able to pre book appointments up to 4 weeks in advance. Once again we would encourage patients to pre-book routine appointments and leave on the day appointments for those patients who are acutely unwell (unwell in the last 72 hours). GPs are routinely allocated 10 minutes per appointment. Therefore it would be helpful that If you have a number of problems to discuss with the clinician you inform the receptionist at the time of booking.
We often receive comments such as "the receptionist never gives me an appointment" The reception team work extremely hard booking the GP/Nurse appointments. Unfortunately due to the sheer volume of calls received it is often difficult for them to give you the time you would like on the phone. The reception team do not withhold appointments. They are advised to enquire to the nature of the problem in order to direct you to the most appropriate clinician, thus ensuring correct use of limited resources.
We would encourage patients to use the online booking system where possible, all on the day appointments are available online and this will reduce the amount of time you need to spend on the telephone. The Practice also offers online consultation for non urgent queries.
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